F.A.Q

At Transact Couriers Group, our specialty is working with our clients
to understand their business and supply chain needs.

1.

What is Management?

Freight management is the modern and most comprehensive form of freight forwarding involving major operational activities in planning, execution, monitoring and freight development.

2.

Why choose a freight forwarder?

To some, logistics and freight forwarding companies are unnecessary costs but when you weigh in the advantages and benefits, you will be able to see that freight forwarders help a lot in the efficient and effective distribution of your cargoes because it helps you concentrate in improving your primary activities such as marketing, sales, and operations enabling you to eliminate wasteful practices from investing in secondary activities which you can outsource to freight forwarders who are more experienced and skilled in this activity and later on lead you to benefits such as but not limited to.

Other freight forwarders or logistics company settle and rely on penetration pricing strategies to rapidly win accounts even without realizing its weaknesses. Our company differs by offering competitive and reasonable rates to the market that enables us to still perform at premium services. We compete in such a way that long term views are seen and threats considered, making it a win-win scenario for our clients and customers.

Transact couriers group operates on a multi-service provider set up which provides more flexibility in schedules and services.

•Cargo Insurance on General Cargoes.

•Our trucks are equipped with Global Positioning System Device (GPS) which enable 24/7 monitoring

•24/7 Monitoring team focused on truck movement

•Company security and escort is provided on highly valuable cargoes

•Transact couriers group Freight Station has the ability to assess and repair damages on container vans even prior to allocation to customers.

A Market demand. Traditionally from December through to April, it is called the “slow season.” Because the retail market slows down after Christmas. However from mid January through to early February there is an upsurge of cargo moving to beat the Chinese New Year deadline. This usually keeps rates high as there is always space problems for cargo getting on vessels. From May through to November is the “peak season” where there is a big demand for cargo movement, so the Carriers raise the rates during this period, with the GRI (general rate increase), and PSS (peak season surcharge).
 
Bunker Fuel costs. This is a floating surcharge that the Carrier’s can change when oil prices rise or fall.
 
Terminal costs. This is when the Carrier has increases in costs when Terminal costs rise due to congestion problems, etc. The Carriers can add in new surcharges which have happened in the past and eventually get absorbed into the “all in ” rate quoted.

Most freight payments are made with a Company bank transfer. Payment is expected prior to freight being released or delivered unless credit terms are in place.

Make sure your supplier overseas (on imports) or if you are the supplier for an export shipment, creates all of the necessary documents correctly (packing lists, commercial invoice, original bill of lading-OB/L) and in a timely fashion, so that all documents are provided with the necessary banks and sent to you (the importer) or your buyer-consignee on the B/L (if you are the exporter) at least one week before cargo arrives the destination. This ensures everything can be processed through customs ahead of schedule and freight can be paid along with presentation of the original B/L. A factor that slows this process down is when there are discrepancies between the buyer and supplier and since the goods are not paid for, the OB/L has not been surrendered by the Supplier to the Consignee (buyer)

Yes, we can ship just about anything!

Q. Can you offer customs clearance?

A.Yes, we can customs clear your goods at all of the major UK Ports and Airports.
 
Q. Does shipment size matter?
 
A. It will have a bearing on cost and sometimes (particularly with airfreight) which shipping modes should be used. Most shipments are charged on either the weight or volume, whichever leads to the higher chargeable weight by volume.
 
Q. How is changeable weight calculated?
 
A. Just give us all three dimensions and we will calculate the chargeable weight for you.
 
Q. Do you have a warehouse where I can drop off the cargo?
 
A. Yes, we have receiving warehouses near most major ports and airports, in the UK and overseas.
 
Please let us know your cargo location and we will advise you the closest receiving warehouse.
 
Q. What are some of the destination charges?
 
A. Depending on the shipment terms there could be destination charges such as handling, customs clearance and onward delivery. Duty/VAT is payable for goods arriving in the EU with similar taxes overseas. Also Customs authorities might wish to X-Ray or examine your goods which might incur local charges. 
 
Q. What are your Terms and Conditions?
 
A. Standard BIFA industry terms and conditions apply
 
Q. Do you handle international household moves?
 
A. Yes. However we are not an international removal company. We can help you ship but we can’t help you load. An empty container can be delivered to your premises and you will be responsible for loading it properly.